Return & Refund Policy

Return & Refund Policy – Family Flavour

Your satisfaction is important to us. Please read our return and refund guidelines carefully.

---

1. Cancellation of Orders

• Prepaid orders can be canceled within 24 hours of placing the order.

• Cash on Delivery (COD) orders cannot be canceled once the delivery process has started.

---

2. Return Eligibility

• Since our products are perishable food items, we cannot accept returns for taste or preference reasons.

• Returns are only accepted if:

  • The product is damaged, defective, or incorrect upon delivery.

  • You report the issue within 48 hours of receiving the order.

---

3. Refund Process

• Approved refund requests will be processed via the original payment method.

• Refund timelines may take 5–7 business days depending on your bank or payment provider.

• Refunds are not applicable for COD orders after delivery.